Frequently Asked Questions

We offer free standard delivery within the UK, as well as an express option if you need your order a little quicker.

Orders are shipped within 1-2 business days.

Standard delivery; Royal Mail 48 (delivery 2-3 days from dispatch) - Free of Charge

Express Delivery; Royal Mail Tracked 24 (delivery 1 business day from dispatch) - £3.50

Yes, absolutely! You'll be pleased to know that we don't include any paperwork with our orders. Our decorations all arrive gift boxed, inside an organza bag, so they're ready to gift immediately. If you'd like us to add a gift message, simply use the Chat function to let us know

You can use the Chat function on our website for a speedy reply. Outside of normal working hours, we will email our reply as soon as we can.

Alternatively you can call us via telephone, on: 01326 574484 or for out of office hours urgent enquiries 07779 846086

We accept returns for non personalised items within 30 days. Simply let us know you will be returning your order.

We will of course accept returns for any damaged or faulty items, simply get in touch and we'll be very happy to help.

Although we don't offer a traditional gift wrapping service, we do send our items gift boxed and inside an organza gift bag, so they are ready to gift

Yes, you can add a gift message to your order. Simply send us your message using the chat function on our website and we will receive your instructions immediately and add a note to your order.